Free worldwide shipping. Flexible Returns. COD available in India.

Free worldwide shipping. Flexible Returns. COD available in India.

FAQs

ABOUT CORK FABRICS
  • About the Material – Cork

Cork is the raw product of cork oak trees. A more familiar recognition of cork would be the material used for wine stoppers. The fact that no cork tree is ever cut down makes it the most ecological material of its kind. This specific product is not only natural but also unique, with many features making it so. In its natural form, cork is completely water-resistant and anti-fungal. The porous structure gives it an incredible lightness and flexibility. Strong and durable, cork is resistant to abrasions and is fireproof. With its softness and versatility, it's no wonder cork is known as nature's leather.

 

  • What is the difference between leather & cork?

      Leather and Cork are entirely different materials. Leather is created by tanning animal rawhide and skin, often cattle hide. On the other hand, cork is produced from thin cork shavings obtained directly from the bark of the cork oak tree. Cork is obtained by shaving the bark of the cork oak tree once every 9 years. The cork oak tree is found only very parts of the world because of its need for specific environment for growth. Leather is available everywhere, but cork is not.  In terms of pricing there will be a difference between cork material and leather material. Leather is available at different price points. Cork is available too however there are less variations when compared to leather.

       

      • What are the color options ?

        At present we have 6 color ways – Natural, Maroon, Blue, Brown, Black and Teal. We look to grow the number of color ways in the future.

         

        • Does harvesting cork harm trees?

        Cork is a natural material that comes from the bark of the cork oak trees found in the Mediterranean. An important point is that the process of harvesting this bark does no harm to the tree, and the bark regenerates every 9 years. This also supports the rich biodiversity of the cork forests

         

        • How are cork fabrics made?

        Cork fabrics are harvested from the Cork Oak tree, a tree that grows primarily in Mediterranean. When the Cork Oak has reached 25 years of age, the bark is stripped from the tree by a skilled cork harvester with a machete. Cork cultivation has been a family heritage for centuries. An art that is passed on from one generation to another, the stripping of the cork bark ensures that no tree is ever lost in the process.That tree is then marked with a number so that it will not be harvested again for ten years. Unlike other trees, the Cork Oak is the only tree in the world that can be stripped of its bark and not die, thus making the harvesting of cork 100% sustainable.

        In fact, the same tree can be harvested every 9 years for over 200 years. Once the cork bark arrives in the factory, it is boiled in water to make the cork cells expand and make it easier to work with. Then, it is shaved down into very thin sheets about the same thickness as tissue paper. To make the cork durable, the sheets are then glued to a fabric backing. The pieces of cork are sometimes glued onto the backing like patchwork.

         

        • Is Cork material very difficult to maintain. How do you care for the material?

        With great care comes great results, and so if you truly look after your product, you will have nothing to worry about. With its many features, the product looks after itself most of the time. But light colours do have a tendency to attract dirt. A simple wash with any mild cleansing solution will do the trick, and restore your product to its original beauty. We want you to make the most of our product and treat it with love and care, as you are already one step closer to nature.

         

        • What are the features of Cork.

        Cork is naturally water proof, anti-fungal and light weight. It is as durable as leather. The color from the material will not fade nor will the material peel.  

         

        ABOUT ARTURE

         

        • Can you provide the spec sheet (MSDS) approved by SGS or any other certifying body?

        We do not have SGS approved certificate with us as of now, but the company that supplies the raw material to us uses only chemicals that fulfil European REACH standards which are very strict.  The linings used in our products are 100% organic cotton. Our packaging is made from hand made paper which is created using recycled cotton rags ensuring that no trees are harmed in the process

         

        • Are Arture products 100% eco-friendly?

        If we take a look at the other materials that it gets combined with, yes, you are right, those are not completely eco-friendly. But they are not completely harmful either. The backing of our materials are 15.5% Polyester / 29.5% Cotton  / 55% Biodegradable Polyurethane. The dyes used in the cork are similar to those used in the leather sector and they fulfil European REACH standards, which are very strict.

        Also, the linings that are used in our products are 100% organic cottons. And we use packaging that is created out of handmade paper which used recycled cotton rags. (Again, we do not harm any trees in the process)

        So, if you do compare it with a similar product made out of synthetic leathers, our products are significantly much much less harmful to the environment and a majority of what goes into it is bio-degradable.

        We at Arture do not claim to create products that are 100% eco-friendly, and we are very transparent about what goes into our products. But we are definitely a lot more eco-friendly than our synthetic counterparts. We hope to slowly reach the 100% mark as we progress on our journey and with the support of people like you we will get there.

         

        • What is the composition of the backing on which cork is mounted on that Arture uses.
        The backing of our materials are 15.5% Polyester / 29.5% Cotton  / 55% Biodegradable Polyurethane.

           

          SHIPPING

          • How will I know my goods have been despatched?

          As soon as we've despatched your order, you'll receive an email from us confirming the details of your purchase and the shipping method you've chosen. We'll point you in the right direction of tracking the progress of your delivery too.

           

          • How can I track my order?

           We'll email tracking details of your order to you along with your despatch confirmation. If you're a registered customer you can also find these details by logging into your account and viewing your order history.

           

          • What if I no longer require the order?

          Have a look at our online returns procedure to find out more.


          • What happens if my order arrives damaged?

          No need to worry - if part or all of your order is damaged in transit, give our Customer Helpline team a call us at (+91)9884103711, who are by the phones 9am-5pm (IST) Monday to Friday, or email us at info@myarture.com and we will replace it in a jiffy.

          • What happens if my goods arrive late?

          If your order doesn't arrive by the intended date because of a despatch glitch or with the courier, please give our Customer Helpline team a call us at (+91)9884103711, who are by the phones 9am-5pm (IST) Monday to Friday, or email us at info@myarture.com  We're not liable to credit shipping costs in circumstances out of our control (even we can't predict the weather!)

          If the courier has tried to deliver your parcel but for whatever reason, no one is at home to sign for it, we won't see this as a late delivery and goodwill credit will be given.

           

          • Can I upgrade my shipping service once the order has been despatched?

          Sorry, once an order has been despatched you can't change the shipping service that you originally chose.

           

          • In how many days will the order be dispatched

          The order will be dispatched within 2-3 business days of received the confirmed order. For customer orders, the dispatch time will be notified to you via email when the order is placed.